The People Behind the Voice
Having worked in and around customer service for years, we’ve seen the same problems play out time and again. Too many phone calls go unanswered. Countless customers complain their calls are never picked up. And when staff are overwhelmed with constant interruptions, mistakes happen — leaving teams stressed and customers frustrated.
The truth is, front line staff should be able to focus on their actual jobs, not spend their day juggling endless phone calls. That’s where we saw an opportunity to make things better.
We created WyreTech to solve this problem. By combining our first-hand experience with cutting-edge AI, we’ve built a smarter way for businesses to handle phone inquiries. Our technology ensures every call is answered, customers get fast and reliable support, and staff gain back the time and focus they need.
From day one, our mission has been simple:
Solve real problems with real tech - and do it better than anyone else.
A letter from the CEO
Tom and I started WyreTech in 2025 with a simple question:
Why do businesses talk to their customers less the bigger they get?
To find the answer, we went straight to the front line. We worked customer-facing roles at the busiest leisure centre in our area and quickly saw the reality: staff were overwhelmed, calls were constantly missed, and customers were left frustrated.
As a manager, I handled complaint after complaint about unanswered phones. Some customers even walked in to prove their point, showing me their screens—one call queue had lasted 40 minutes. It became painfully clear: businesses were trapped in a dilemma. They could deliver great service or keep costs under control — but not both.
From a small coffee shop table, Tom and I decided to change that. We founded WyreTech to eliminate this trade-off.
From day one, we’ve been AI-native. Instead of building tools for more human seats, we built around AI from the ground up. Our vision is simple: an AI “employee” that’s always on, always improving, and always bringing businesses closer to their customers as they grow.
We’re building a future where your AI is so capable that customers genuinely prefer it, where support evolves from a cost centre into a growth engine, and where you connect with more customers - not fewer - as you scale.
Our mission: to raise the standard of customer service for billions across the globe.
