Terms of Service

Last Updated: 18/12/2025

These Terms of Service (“Terms”) govern the use of the Services provided by Wyretech Limited, a company incorporated in England and Wales with registered number 1685084 and registered office at 128 City Road, London, United Kingdom, EC1V 2NX (“Company”, “we”, “us”, or “our”), to the entity entering into an Order Form (“Client”, “you”, or “your”).

By executing an Order Form or accessing the Services, the Client agrees to these Terms.

These Terms prevail over any Client terms, including purchase order terms, unless expressly agreed in writing and signed by both parties.


1. Definitions

The following definitions apply:

  • “Affiliate” means any entity that Controls, is Controlled by, or is under common Control with a party.

  • “Authorised Users” means individuals authorised by the Client to use the Services under the Client’s account.

  • “Client Data” means all data, audio, content, personal data, or information provided or generated by the Client or its Authorised Users.

  • “Control” means direct or indirect ownership of more than 50% of voting interests.

  • “Data Protection Laws” means the UK GDPR, Data Protection Act 2018, and all applicable data protection legislation.

  • “Documentation” means written or electronic user instructions made available by the Company.

  • “Order Form” means any ordering document or online purchase flow executed by the Client specifying Services, fees, and Subscription Term.

  • “Output Data” means AI-generated content, transcripts, summaries, or outputs derived from Client Data through use of the Services.

  • “Security Incident” means accidental or unlawful destruction, loss, alteration, or unauthorised disclosure of Client Data.

  • “Services” means the software-as-a-service platform, AI models, APIs, integrations, and related services provided by the Company

  • “Subscription Term” means the period of Service access specified in the relevant Order Form.


2. Scope and Authority

The Services are provided strictly for business purposes. The individual accepting these Terms confirms authority to bind the Client.


3. Licence and Use Restrictions

Subject to these Terms, we grant the Client a non-exclusive, non-transferable, non-sublicensable, revocable licence for Authorised Users to access and use the Services during the Subscription Term.

Client shall not:

  • reverse engineer, decompile, or derive source code;

  • circumvent technical limitations or security controls;

  • use the Services to develop or train competing AI models;

  • resell, lease, or provide the Services to third parties;

  • access or use the Services in a manner intended to avoid fees or usage limits;

  • perform penetration testing without prior written approval.

4. Acceptable Use

Client must not use the Services to:

  • violate any law or regulatory requirement, including telecoms, privacy, export controls, or AI regulations;

  • upload unlawful, infringing, or harmful content;

  • process special-category data unless authorised in writing;

  • impersonate individuals or entities;

  • make automated decisions with legal or significant effects without appropriate human review;

  • contact emergency services;

  • generate abusive, deceptive, or harmful communications.

We may suspend access immediately to protect system integrity or prevent harm.


5. Intellectual Property

5.1 Company IP

All intellectual property in the Services, software, AI models, algorithms, architectures, and Documentation remains exclusively owned by the Company and its licensors.

5.2 Client Data

Client retains all rights in Client Data.

Client grants the Company a limited licence to process Client Data solely to:
(a) provide and maintain the Services;
(b) secure and monitor the Services;
(c) develop anonymised or aggregated analytics not identifying the Client.

We will not use Client Data to train AI models without explicit written consent.

5.3 Output Data

Client owns Output Data.
Client acknowledges that Output Data may be inaccurate, incomplete, or inappropriate for certain uses and must be independently verified.


6. Data Protection

Where the Company processes Client Data as a processor, the Data Processing Agreement (DPA) applies (List available on request) and forms part of these Terms.

Key commitments:

  • data processed only on documented instructions;

  • sub-processors used only with notice and contractual safeguards;

  • appropriate technical and organisational measures implemented in line with NCSC principles;

  • prompt notification of Security Incidents without undue delay;

  • support for audits and regulatory inspections;

  • assistance to fulfil data subject rights.

7. Security & Business Continuity

We maintain an information security programme aligned with NCSC Cloud Security Principles, including:

  • encryption of data in transit and at rest;

  • logical access controls and MFA for internal systems;

  • vulnerability management and regular penetration testing;

  • segregation of environments;

  • audit logging and monitoring;

  • documented incident response procedures;

  • business continuity and disaster recovery plans.

We will notify the Client of any Security Incident affecting Client Data as soon as reasonably practicable.


8. Subcontractors and Sub-processors

We may engage subcontractors and sub-processors, provided that:

  • they are subject to obligations no less protective than these Terms;

  • we remain responsible for their performance;

  • the Client is notified of sub-processor changes via our website or email.

9. Third-Party Services

The Services may integrate with third-party systems.
We are not responsible for the availability, support, or performance of third-party platforms.

Any modifications by third-party vendors that impact functionality are not breaches of these Terms.


10. Availability, Modifications & Deprecation

We aim to maintain commercially reasonable uptime but provide no SLA unless agreed in an Order Form.

We may modify or update the Services but will not materially degrade core functionality without prior notice.

For feature deprecation:

  • minimum 90 days’ notice will be provided unless required sooner for security, legal, or operational reasons.

11. Fees & Payment

  • Fees are set out in the Order Form.

  • Invoices are payable within 30 days.

  • Overdue amounts accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

  • Fees are non-refundable except as required by law or expressly stated.

  • We may suspend access for non-payment.

12. Warranties & Disclaimers

We warrant that:

  • the Services will materially conform to Documentation;

  • we will provide the Services with reasonable skill and care.

We expressly do not warrant:

  • uninterrupted or error-free operation;

  • accuracy, suitability, or reliability of Output Data;

  • compatibility with Client systems not specified in Documentation;

  • compliance with Client-specific regulatory obligations.

Except as stated, all warranties are excluded to the maximum extent permitted by law.


13. Limitation of Liability

Nothing limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breaches of the DPA involving wilful misconduct;

  • matters that cannot legally be limited.

13.1 Excluded Losses

We are not liable for:

  • loss of profits, revenue, or anticipated savings;

  • loss or corruption of data;

  • business interruption;

  • indirect, incidental, or consequential loss.

13.2 Monetary Cap

Our total aggregate liability arising out of or relating to these Terms shall not exceed:

an amount equal to the total fees paid by the Client in the 12 months preceding the incident.

This structure is compliant with UK UCTA reasonableness tests.


14. Indemnities

Client indemnifies the Company against all losses arising from:

  • Client’s breach of these Terms or AUP;

  • unlawful or improper use of the Services;

  • infringement of third-party rights arising from Client Data or Client’s use.

15. Termination

Either party may terminate for material breach not remedied within 30 days.

We may terminate immediately for illegal use, abusive behaviour, security threats, or repeated AUP breaches.

Upon termination:

  • access ceases immediately;

  • Client may export Client Data for 30 days;

  • data is securely deleted after 45 days;

  • fees already paid are non-refundable.

16. Audit Rights

For enterprise compliance, the Client may:

  • request an audit of our security and data protection controls once per year;

  • rely on third-party certifications or audit summaries (e.g., SOC 2, penetration test reports) where available.

On-site audits are permitted only with reasonable notice and at the Client’s cost.


17. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including:
cloud infrastructure outages, power failure, internet disruptions, war, strikes, regulatory changes, or natural disasters.


18. Export Control & Sanctions

Client must comply with all applicable UK export laws, sanctions, and trade restrictions.
Client must not use the Services in embargoed or prohibited jurisdictions.


19. Notices

Notices may be delivered by email or by registered post to the addresses specified in the Order Form.


20. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.